Support center
We answer every email — fast.
Tech Orbit is run by the same media buyers who manage your campaigns. There is no first-line outsourcing, no chatbot wall and no ticket purgatory. Pick the fastest route for your question below — whether it's an ad account issue, tracking problem or a billing question.
Documentation
Ad account setup, tracking, reporting and integrations.
Changelog
Every platform and process update we've shipped.
Security & DPA
Data handling, ad account access controls and the signed DPA.
Contact a department
Sales, support, partnerships or high-spend retainers.
Response SLAs
Business hours are 09:00 – 18:00 (BST / GMT+6), Sunday through Thursday, excluding public holidays. Campaign-down incidents (ad account disabled, tracking broken, spend paused) are handled 24/7 for Agency retainer customers.
| Plan | First response | Resolution target | Channel |
|---|---|---|---|
| Starter | Within 2 business days | Best effort | |
| Pro | Within 8 business hours | Campaign issue: 1 business day | Email + priority queue |
| Agency | Within 1 business hour | Campaign down: 4 hours · Other: 1 day | Email + shared Slack + named account manager |
Ad account & data security disclosure
Report suspected ad account, pixel or tracking security issues to security@techorbitbd.com. We acknowledge within two business days and work in good faith on a coordinated resolution timeline.