Privacy Policy
Last updated: June 30, 2026 · Effective date: June 30, 2026
Tech Orbit ("Tech Orbit", "we", "us", "our") is a performance media buying agency headquartered in Dhaka, Bangladesh. We plan, launch and manage advertising campaigns on Meta, TikTok, Taboola, Google Ads and other native traffic sources for clients in Bangladesh and worldwide. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with and the choices you have. It applies to techorbitbd.com, the Tech Orbit client workspace and any related services we operate (collectively, the "Services").
We wrote this policy in plain English because we wanted any client — not just a lawyer — to be able to read it and understand exactly what happens to their data. If anything here is unclear, please contact us at contact@techorbitbd.com.
1. Who we are
The data controller for personal data processed through the Services is Tech Orbit, 31/3 West Senpara Parbata, Mirpur Model, Dhaka-1216, Bangladesh. For EU/UK data subjects, you can contact us at the same address or by email at contact@techorbitbd.com.
2. Personal data we collect
We collect only the data we need to operate the Services, and we try to collect as little as possible. The categories below cover everything Tech Orbit collects today.
Account data
When you receive a passcode or create an account, we collect your name, email address, organization and role. If you engage a paid plan we also collect billing contact information processed by our payment processor; we do not store full card numbers ourselves.
Campaign and ad account data
When you engage us to manage campaigns, we collect the ad account access, campaign settings, creative assets, audience lists, pixel and conversion tracking data, and performance metrics needed to plan, run and report on your campaigns on Meta, TikTok, Taboola and Google Ads. This content is your data — you retain ownership of it and we process it only to deliver the Services.
Usage telemetry
We collect standard product telemetry: pages visited, features used, reports viewed, exports performed, browser type, device type and approximate location derived from IP. This data helps us improve performance and reliability.
Support communications
When you contact us, we keep a record of the conversation so we can respond and improve our support workflows.
3. How we use personal data
We use the categories above to: (i) plan, launch, optimise and report on the advertising campaigns you engage us to manage; (ii) authenticate users and prevent abuse; (iii) bill and administer engagements; (iv) communicate operationally about the Services (incidents, security advisories, material policy changes); and (v) comply with legal obligations.
We do not sell personal data. We do not share campaign, audience or tracking data with parties outside those needed to run your campaigns.
4. Legal bases for processing (GDPR)
Where the GDPR applies, we rely on the following legal bases: performance of a contract (to deliver the Services you engaged us for), legitimate interests (to secure and improve the platform), consent (where required, for example for non-essential analytics) and legal obligation (to comply with applicable law). You may withdraw consent at any time by contacting us.
5. How we share data
We share personal data only with a small set of trusted sub-processors who help us run the Services — cloud hosting, payment processing, transactional email, customer support tooling, and the advertising platforms themselves (Meta, TikTok, Taboola, Google Ads) as required to run your campaigns. Each sub-processor is bound by a written agreement that requires them to protect personal data and use it only on our instructions. Our current sub-processor list is available on request from contact@techorbitbd.com.
We may disclose personal data if required to do so by law, court order or regulatory request, or to protect the rights, property or safety of Tech Orbit, our clients or others. We will challenge overbroad requests and notify affected clients wherever we are legally permitted to do so.
6. International transfers
Tech Orbit is based in Bangladesh and serves clients worldwide. Where personal data is transferred internationally, we rely on Standard Contractual Clauses and supplementary safeguards as required by applicable law.
7. Data retention
We retain account data and campaign data for as long as your engagement is active and for up to 30 days after account closure, after which it is permanently deleted from production systems and removed from backups within the documented backup retention window. Usage telemetry is retained in aggregated form for up to 24 months. We may retain limited records longer where required to comply with legal, accounting or security obligations.
8. Security
We protect personal data using industry-standard administrative, technical and physical safeguards, including TLS 1.3 in transit, AES-256 at rest, restricted ad account access and continuous monitoring. See our Security page for a full description.
9. Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or object to the processing of your personal data, the right to data portability, and the right to lodge a complaint with a supervisory authority. To exercise any of these rights, email contact@techorbitbd.com — we respond within 30 days.
10. Children
Tech Orbit is a business service. The Services are not directed to children under 16 and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify clients by email and update the "Last updated" date at the top of this page at least 30 days before the changes take effect.
12. Contact us
For any privacy question or to exercise your rights, write to Tech Orbit, 31/3 West Senpara Parbata, Mirpur Model, Dhaka-1216, Bangladesh, or email contact@techorbitbd.com.