Refund Policy
Last updated: June 30, 2026 · Effective date: June 30, 2026
This Refund Policy explains when and how Tech Orbit ("Tech Orbit", "we", "us") issues refunds for management fees charged for our media buying services. It applies to all clients billed monthly or annually, in BDT or USD, directly through techorbitbd.com. Payments are processed through our authorised payment partners, and refunds are handled in accordance with applicable consumer protection laws. Please note: ad spend placed directly with Meta, TikTok, Taboola or Google Ads on your behalf is paid to those platforms and is governed by each platform's own refund policy, not this page.
1. 14-day money-back guarantee on management fees
Eligible clients may request a full refund of their first management fee charge within fourteen (14) calendar days of the transaction date, for any reason and without qualification. We will refund 100% of the management fee to the original payment method. This does not apply to ad spend already placed with an advertising platform.
2. Monthly engagements
Monthly engagements are billed in advance. Within the 14-day guarantee window, you are entitled to a full refund of your initial management fee. After that window, you may cancel at any time from the dashboard; cancellation stops the next renewal and campaign management continues until the end of the current billing period.
3. Annual engagements
Annual engagements are billed in advance for twelve (12) months at a discounted rate. Within the 14-day guarantee window, you are entitled to a full refund of your initial charge. If you cancel after that window, management continues until the end of the prepaid term and no further charges are made.
4. Ad spend
Ad spend is placed directly with the relevant advertising platform (Meta, TikTok, Taboola, Google Ads) and is not refundable by Tech Orbit once campaigns have gone live, except where the platform itself issues a refund or credit, which we will pass through to you.
5. Duplicate or accidental charges
If you were charged in error — duplicate invoice, charge after confirmed cancellation, or an amount inconsistent with your plan — contact contact@techorbitbd.com with the invoice ID. Confirmed billing errors are refunded in full within ten (10) business days, independently of the 14-day guarantee.
6. Chargebacks
Please contact us before filing a chargeback with your bank or card network. Almost every billing question can be resolved within one business day by email.
7. How to request a refund
Email contact@techorbitbd.com from the address on file for the billing contact, include your organization name, the invoice ID and a brief reason for the request. Refunds are processed to the original payment method within five (5) to ten (10) business days. Bank processing times may add up to an additional week.
8. Taxes and fees
Refunds include any applicable tax or VAT that was collected on the original management fee charge, in line with local tax rules.
9. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be communicated by email to billing contacts at least thirty (30) days before they take effect and reflected in the "Last updated" date above. Changes do not apply retroactively to charges made before the effective date.
10. Contact
Refund requests and questions should be sent to contact@techorbitbd.com or to Tech Orbit, 31/3 West Senpara Parbata, Mirpur Model, Dhaka-1216, Bangladesh.